Late to the party? The rise and rise of third-party support
Against the backdrop of the pandemic, while many industries struggled and the UK economy suffered its biggest slump on record, the third-party support market was staging a quiet revolution. At Spinnaker Support, which provides services for Oracle and SAP users, sales and headcount have doubled over the past year and customers are choosing to move away from vendor support on a daily basis. So why is this? Martin Biggs gives his perspective.