Tag Archives: CustomerExperience

The rise of loyalty apps

Increased choice and a consumer more price sensitive than ever before, has made customers far more likely to shop around for the best deals. Price is now the number one factor in brand consideration. In an effort to bag a bargain, loyalty programs have become increasingly popular with consumers, with nine out of ten in the UK now signed up for at least one.

This is unsurprising. After all, their use has now become ubiquitous. And for good reason. They are highly intuitive and convenient to use to earn and redeem rewards at a time when money is tight. Loyalty apps are helping bring in a new era of retailing by encouraging multi-channel shopping.

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Is automation the silver bullet for customer retention?

CX innovation has accelerated rapidly since 2020, as business and consumer expectations evolved dramatically during the Covid-19 pandemic. Now, finding the best way to engage and respond to customers has become a top business priority and a key business challenge. Not only do customers expect the highest standard, but companies are prioritising superb CX to gain the ‘edge’ over the competition

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Why MACH is the future of customer experience

Because MACH architecture is modular, retailers can not only select the best technology solutions on the market to create their eCommerce system, but also integrate them together without the need for a disruptive re-platforming project.

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The demise of third-party cookies

Privacy continues to be a hot topic for email senders, especially marketers. As the demand for relevant and personalised email increases in 2022, the barriers to collecting the actionable data necessary to meet that demand will increase as well. The loss of third-party cookies next year is the beginning of a paradigm shift that will continue to drive marketers to rethink data collection.

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How to navigate NFT ownership rights

Whilst NFTs promise to deliver new monetisation models for brands, artists and content creators, IP and copyright issues are becoming a real challenge and are in danger of negatively impacting the customer experience.

One of the issues is the overlaps that occur as NFTs continue to link more closely with real-time physical art and brands. After all, NFTs are just tokens that represent an asset and are completely separate from the physical asset itself. However, this grey area raises the question of who actually holds the rights to the asset. As of now, unless an external agreement is made between the buyer and artist, the copyright to an NFT still belongs to the artist. But, when sums are sometimes in the thousands, this is unacceptable for many customers.

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