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CX innovation has accelerated rapidly since 2020, as business and consumer expectations evolved dramatically during the Covid-19 pandemic. Now, finding the best way to engage and respond to customers has become a top business priority and a key business challenge. Not only do customers expect the highest standard, but companies are prioritising superb CX to gain the ‘edge’ over the competition
Test automation refers to using specialized software tools and frameworks to automate the execution of test cases, thereby reducing the time and effort required for manual testing. This approach ensures that automation tests run quickly and consistently, allowing development teams to identify and resolve defects more effectively.
Test automation provides greater accuracy by eliminating human error. It also increases testing coverage and speeds up the quality control process through parallel testing. The McKinsey & Company study found that businesses implementing smart quality approaches have reduced overall quality costs by up to 50%.
Software systems have become highly complex now, with multiple interconnected components, diverse user interfaces, and business logic. To ensure quality, QA engineers thoroughly test these systems through either automated or manual testing.
At Testlum, we met many software development teams who were pressured to deliver new features and updates at a faster pace. The manual testing didn’t let them keep up with the increased frequency of releases, resulting in too many bugs with the code. In turn, automation with the right testing tools helped them resolve all the problems fast and fix defects early.
Also, we’ll focus on the benefits of automation testing, effective tools, and ways to measure success. But first, let’s ensure we’re on the same page regarding the basics.
Software systems have become highly complex now, with multiple interconnected components, diverse user interfaces, and business logic. To ensure quality, QA engineers thoroughly test these systems through either automated or manual testing.
The power of AI combined with suitable use cases and a robust implementation plan can help businesses to radically reduce the time spent on manual, repetitive tasks, and allow teams to prioritise value-added work.
But in all the excitement, it’s evident that many businesses are held back by inertia, and a lack of understanding about how to actually go ahead and implement AI into their business.
Switching from Sage to Aqilla, Dart Marina has automated its financial processes, saving significant amounts to time and money.
Switching from Sage to Aqilla, Dart Marina has automated its financial processes, saving significant amounts to time and money.
Post-pandemic, working life is far from a walk in the park for today’s IT and operational leaders.
Patrick Shelly, Manager, Solutions Engineering at The Qt Company talks about innovation and investment in connect vehicles.
Philip van der Wilt, VP & General Manager, EMEA, Samsara explains the adoption of AI in physical operations and how it is gathering pace.
In a time of increasingly sophisticated AI-enabled bots and sales automation platforms, it is vital to ensure digital transformation enables rather than replaces customer relationships, insists John Cheney, CEO, Workbooks.
In a time of increasingly sophisticated AI-enabled bots and sales automation platforms, it is vital to ensure digital transformation enables rather than replaces customer relationships, insists John Cheney, CEO, Workbooks.
89% of employees were able to access sensitive corporate applications well after their departure including Salesforce, Quickbooks and other sensitive corporate apps.
Future Workforce, the intelligent automation and advanced analytics experts, have reported record revenues of €3.3m for the 2021 Financial Year ending 30 April. The Future Workforce Group, with offices in Bucharest, Cluj, London, Manchester, Munich and Eindhoven owes its’ rapid growth to a series of large client wins including Refinitiv, Knight Frank and Sephora.
89% of employees were able to access sensitive corporate applications well after their departure including Salesforce, Quickbooks and other sensitive corporate apps.
Zoom has announced it has entered into a definitive agreement to acquire Solvvy, a leading conversational AI and automation platform for customer support, to offer elevated customer service experiences to a global enterprise base and work quickly to capitalize on new opportunities in contact center and customer support.
Adrian Engelbrecht, Product & Development Lead, Serviceware AI, looks at how AI is taking quality and cost optimization of enterprise services to the next level.
Neelam Kharay, Chief of Staff – GTM, Acoustic, explores the value of real, human interaction, and how marketers need to think ‘human-to-human’ instead of ‘brand-to-consumer’ in order to succeed in today’s climate.
Chris Bird, Head of Operations at Ricoh UK, details how organizations can overcome the physical hurdles in the office with digital solutions.
Scott Dodds, CEO, Ultima, shares the top 10 trends that organization’s need to look out for in 2022.