The monthly tech wrap-up

26th October 2021

Taking a look at some of Top Business Tech’s top tech stories from October

Luke Conrad

Technology & Marketing Enthusiast

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2022: Delivering omnichannel digital retail innovation with an emotional connection

Sarah Friswell • 17th December 2021

Radical changes took place in 2021 retail sales models, with traditional in-store retailers adopting digital apps and clienteling to offer a hybrid in-store and digital presence. Already-online retailers raced to embrace complex technologies to deliver omnichannel digital experiences. Customer experience can’t mean more to brands, and the human touch of ‘in-store’ assistants is a growing...

A new dawn of digitalization: 2022’s defining insurtech trends

Lorenz Graff • 16th December 2021

As the insurance industry continues to evolve in line with the shift in tech, culture and consumer demand, 2022 looks set to see the innovation stakes raised even higher. Lorenz Graff, CEO and co-founder of bsurance, advises the four defining trends which will shape the insurtech industry in the year ahead:

5 top tips for ensuring your conversational AI project is...

Amber Donovan-Stevens • 11th October 2021

Conversational AI is becoming more popular as a way of automating messaging and speech-enabled applications that offer human-like interactions between computers and humans. But it’s often hard to get these projects right. This article will look at five key areas that will help improve your Conversational AI project, explains Dan Johnson, Head of Automation, Future...